Customer Success Manager

The role

A client signs up, fills in one form, and our AI builds most of their setup before anyone speaks to them. Your job is everything that still needs a person: the onboarding call, chasing the things only the client can do (Google listing access, domain settings, their customer list), checking the first review requests have gone out, and the short monthly summary that tells them what happened. You work alongside our AI systems, which draft the reports and flag the problems. You decide what to do about them and you talk to the client.

What you will do

• Run onboarding calls with new clients and get the client-gated items done: listing access, domain, customer list, messaging setup
• Check every new account before it goes live: review requests, missed-call text-back, follow-up, website
• Review the AI-drafted monthly summary for each client, correct it, and send it
• Spot clients going quiet or results slipping and act before they cancel
• Ask happy clients for referrals, reviews and short testimonials
• Write down what stalls onboarding and work with the founder to automate it

What we are looking for

• Good with small business owners: patient, plain-spoken, not precious
• Organised. You can run twenty client accounts from a pipeline and a checklist
• Comfortable in a CRM and willing to learn ours properly
• Able to read a Google listing, a review flow and a website and tell whether they are working
• Happy to let AI do the drafting while you do the judging

Useful, not essential

• You have onboarded customers for a software or marketing company before
• You understand Google Business Profile, DNS basics or review platforms
• You have worked with trades, showrooms or clinics

About Archel

Archel is a small, early-stage company that installs and runs AI and automation for owner-run UK local businesses: roofers, flooring shops, kitchen fitters, garages, clinics. Reviews, missed-call text-back, follow-up, Google listings, websites. One founder, a lot of AI, and a client list that is growing. Everything we do is built to use AI first and people where people make the difference.

How to apply

Email [email protected] with the subject line "Application: Customer Success Manager". Attach your CV and a cover letter, or write the cover letter in the email. Tell us why this role and one thing you have done that shows you can do it. The button below opens an email with the subject and a short template filled in.